Return & Refund Policy

Last Updated: June 2026

Customer satisfaction is important to us. This policy outlines the conditions for returns and refunds.

Return Eligibility

Products may be eligible for return if:

• Wrong product delivered
• Damaged product received
• Defective product received
• Product significantly differs from description

Return Window

Customers may request returns within:

• 7 Days from delivery date for eligible products

Non-Returnable Products

The following items may not be eligible for return:

• Fresh fruits and vegetables
• Perishable food products
• Opened grocery items
• Personal care products after opening
• Products damaged due to misuse

Refund Process

After inspection and approval:

• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.

Exchange Policy

Eligible products may be exchanged based on availability.

Cancellation Policy

Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.

Contact Information

Phone:
9568032666

Email:
customercare@bkb.org.in